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Browse answers to frequently asked questions below


General, Account, Registrations

US LACE: Visit the US Password Recovery page to reset your password.

UK LACE: Visit the UK Password Recovery page to reset your password.

If you don’t see the automated recovery email, please check your Junk/Spam folder. If you continue to have troubles, use the contact form below and we will assist you.

Do you have an older version of LACE HE on CD-ROM? If so, we, unfortunately, discontinued LACE HE year many years ago in favor of the web-based version of LACE.

If you would have a previous version of LACE or are having other registration problems, please use contact form and provide as many details as you can and we will do our best to assist you.

Currently, the material used in LACE is rated at an 8th grade level. We continue to evaluate all future product options, including a version of LACE for children.
Yes! There are two versions of LACE. One version uses content that is read in ‘American English’ and the other version uses content that is read in ‘British English’. If you are interested in partnering with us on the potential development of a foreign language version of LACE, please email help@neurotone.com.

It is not required to have a hearing aid to use LACE training. Anyone who has difficulty with hearing, listening, or communicating can benefit from LACE Training. However, if you do wear a hearing aid we highly recommend that you wear it during your training.

Using LACE

To continue past the initial 11 sessions logout and log back in, then click “Review Progress” and then “Back to Training”. At that point you’ll have the option to click “Repeat Training” which will restart the course at day 2 with different content. Note that there are no time limits, so you may repeat the training as much as you like.

LACE does not improve your hearing. LACE can improve your listening skills. LACE is an interactive program that helps build listening and communication skills to compensate for hearing loss.

Yes, you can use headphones with LACE. If you have hearing aids you should wear them while using LACE, in which case any headphones that do not cause your hearing aids to feed back are suitable. Circumaural headphones with large “earcups” tend to work in most cases.

During the first session, the system is testing your hearing at three different volume levels in order to gain information about your starting threshold. Do not get discouraged. In later sessions, the software will be more closely trained to your specific tolerances.

In the initial session LACE is testing your hearing at three different volume levels in order to gain information about your hearing threshold. In later sessions the training will be more consistent, but expect to be tested in both louder and softer environments.

Hearing Professionals

Yes! Please complete the form below and include your address in the comments field and we will send you a pack of LACE brochures.

Visit the Professional section of LACE in order to login and/or request access for your account to be converted into a professional account.

US LACE: https://www.lacelistening.com/professional/

UK LACE: https://www.laceonline.co.uk/professional

Visit our Professional page to view all of the options for LACE in your business.


Contact Us

If you’re unable to find the answer to your question in our FAQs, please complete this Contact Form and we will get back to your typically within the same business day.

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