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Browse answers to frequently asked questions below.


LACE US: Visit the Password Recovery page to reset your password.
LACE UK: Visit the UK Password Recovery page to reset your password.

If you don’t see the automated recovery email, please check your Junk/Spam folder. If you continue to have trouble, contact us using the form on this page and we will assist you.

Do you have an older version of LACE HE on CD-ROM? If so, LACE HE was discontinued several years ago in favor of the current fully web-based version of LACE.
If you have a previous CD-ROM version of LACE or are having other registration problems, please use the Contact Us form on this page to provide as many details as you can. We’ll be happy to assist you.

There are two versions of LACE. The US Edition uses content that is read in ‘American English.’ The UK Edition uses content that is read in the ‘Queen’s English’. We encourage you to select the accent and train with the accent most similar to the speech you encounter in your daily life.

If you are interested in partnering with us on the development of a foreign language version of LACE, please email help@neurotone.com.

LACE was developed with adult learners in mind. The material used in LACE is rated at an 8th grade level. We continue to evaluate all future product options, including a version of LACE for children.

No, it is not required to have hearing aids to train with LACE. In fact, it’s not even required that you have diagnosed hearing loss. Anyone who has difficulty with hearing, listening, or communicating – even those with Auditory Processing Disorder – can benefit from LACE’s brain training exercises!

However, if you do wear a hearing aid(s) we highly recommend that you wear it during training.

Using LACE

Through adaptive, interactive exercises, LACE trains your brain to better process and understand speech sounds in situations where it can be challenging to hear, such as noisy environments or when someone is speaking quickly. LACE doesn’t improve the physical aspect of hearing; it helps you build the listening and communication skills that allow your brain to compensate for hearing loss or hearing challenges.

Yes, you can use headphones with LACE. If you have hearing aids you should wear them while using LACE, so any headphones that do not cause your hearing aids to feed back are suitable. Circumaural headphones with large “earcups” tend to work best in most cases.

During the first training session, LACE is testing your hearing at three different volume levels in order to gain information about your starting hearing threshold. Don’t get discouraged! In later sessions the training will be more consistent, but expect to be tested in both louder and softer environments. This first session allows the rest of the training sessions to be most closely aligned with your specific abilities.

Once you have completed all 11 scored training sessions, you’ll need to log out and log back in. Click “Review Progress” followed by “Back to Training”. You’ll then have the option to click “Repeat Training.” This will restart LACE at day 2 with different content.
LACE training is unlimited, so you will be able to continue training for as long as you’d like once you complete the initial 11 sessions. However, you will not receive new training scores.

Hearing Professionals

Yes! Please visit our Professionals page and complete the form using the LACE Patient Brochures Request option. If you are based in the US or Canada, we will send you a pack of printed LACE brochures at no cost.

If you are a Hearing Professional based outside of the US and Canada, we will provide digital assets.

Hearing Healthcare Professionals need a LACE Pro account to access their patients’ training data. You can request a new LACE Pro account or convert an existing non-Pro account to a Pro account on the LACE Professionals page:
LACE US: https://www.lacelistening.com/professional
LACE UK: https://www.laceonline.co.uk/professional

Visit our Professionals page to get started. Contact us anytime and we’ll help you find the best way to integrate LACE into your business. 

Contact Us

If you’re unable to find the answer to your question in our FAQs, please complete this form and we’ll reach out to assist.

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Getting started is easy

Begin taking the first step to improving your auditory comprehension.
We’ll walk you through the process.